New Zealand

All orders $100+ are FREE shipping to New Zealand fully tracked on Courier Post. Orders under $99.99 will occur a postage fee of $7.50.

Delivery to any destination in New Zealand will be by courier and although we aim to deliver your parcel as fast as possible please allow 3-5 business days for your parcel to arrive.

When your goods are dispatched from our stores you will receive an email notifying you that your purchase is on its way. This email will also contain a tracking number you can follow your order.

Australia

Shipping to Australia is FREE when you spend over $150. Orders under $150 will occur a postage fee of $27 NZD.

We only ship with DHL Express 5-7 business day delivery, we have often had overnight orders from Norsewood to cities in Australia fully tracked!

U.S.A

DHL Express tracked 5-7 working days

Orders under $249.99 NZD occur a postage fee of $40 NZD shipping

Orders Over $250 are Free

Standard shipping details here

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition with the tags. All postage and insurance costs are to be paid by the buyer unless otherwise arranged.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. New Zealand Natural Clothing LTD will not be responsible for parcels lost or damaged in transit if you choose not to insure.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Would you like your purchase gift wrapped? simply select gift wrapping at checkout and let your team work their magic. Best of all, it's FREE!